Frequently Asked Questions

by Chloe Stagner May 28, 2019

Flower Bar:

Q: How does it work/how much does it cost?

A: Everything in the flower bar is sold a la cart, by the stem! Stems range from $1-$4 and more for more rare, luxury blooms. Pick and choose exactly what you’d like, or have us create something for you! When the selection process is finished, one of our designers will arrange the bouquet and hand wrap it for you in our signature flower cone for a beautiful presentation!

Q: Can I bring a vase for you to arrange in?

A: We do offer vase arranging as an option! However, vase arrangements are much more time consuming and require more designer labor, for this there is a design fee of $10-20+ and we require at least a 2 hour window between the time the vase is left with us and the desired pick-up time. Flowers are priced by the stem, but we do ask for flexible budgets in order to use our discretion to create a beautiful piece. Please note that some requests cannot be guaranteed (such as only luxury blooms on a smaller budget to fill a large vase) and that certain vase types are more difficult to arrange in and require additional resources, which may increase the design fee.

Q: Can I request specific flowers/custom orders?

A: You can always request certain flowers or colors, but for the most rare, we do suggest requesting 2 weeks in advance for us to get them in, if they are available. Certain minimum order quantities do apply for custom orders. Any request for us to carry a specific color or flower is considered a custom order.

Q: What if I need flowers on a day you aren’t open?

A: This would fall under a custom order, and while we’re always happy to take custom orders, we do have minimum quantities that are required, which typically start at $55 for most orders.

Q: Do you guys do private flower bars?

A: Absolutely! We offer two types: DIY and accompanied by a floral designer.

DIY Flower Bar: We offer pre-designed packages on our events and weddings page. These packages are pre-designed and start at $300. You can select a theme and we will set it up, but they do not come with a floral designer or allow for customizations. Custom DIY flower bars start at $500, and a flower designer will work with you to design your ideal flower bar. There will not be a floral designer on site to guide your guests in making their bouquets. If you'd like a quote on a custom flower bar please contact us on our event message form.

Flower bar accompanied by a floral designer are custom flower bars that also include an on-site floral designer to help design bouquets on-site with your guests. The custom flower bars start at $1000. If you are interested in a custom flower bar accompanied by a floral designer, please contact us via our event form.

Delivery:

Q: Where do y’all deliver?

A: We currently have two delivery zones, designated by zip code.

Zone 1 ($10):

77056, 77027, 77098, 77006, 77019, 77018, 77008, 77007, 77009, 77002, 77010, 77003, 77004, 77005, 77030, 77081

Zone 2 ($20):

77042, 77063, 77028, 77016, 77093, 77026, 77022, 77076, 77091, 77092, 77055, 77024, 77057, 77081, 77401, 77025, 77054, 77030, 77021, 77012, 77011, 77023

We are always working to expand our areas, so let us know where you are, and if you’d like us to expand in your direction!

Q: I placed an order for delivery, and have not received any updates. Can I find out more information about my order?

A: When your order is delivered, we will send you a text update to the number provided when ordering to let you know it has been delivered. If the delivery is off-schedule, we will notify you as soon as possible. Often, the deliveries are sent out so that the last delivery arrives at the end of the delivery window, so the flowers are not left in the heat for too long. Please wait until the delivery window has expired before contacting us to request an update. If you contact us before the delivery window has expired, we will not able to provide you with an update from our drivers until the window has ended. If you have a specific time you’d like a delivery to arrive please contact us BEFORE placing your order to ensure it is possible. While we always try to honor requests, we cannot guarantee delivery at a specific time, only within the window provided during checkout.

Q: Can I change my delivery date?

A: Please contact us at least 24 hours before your delivery date if you will be unable to receive your bouquet on the scheduled delivery date! We will be more than happy to make accommodations when applicable!

Truck:

Q: Why are you guys closed for the summer?

A: Heat is one of the biggest factors in expediting the decay of flowers. Once flowers are cut from the ground, they start to die. We can prolong this as much as possible, but they will all wilt and start to decay. Having them out or on a truck in the Houston summer will expedite that process to the point where we don’t feel that they meet our quality standards. The truck is SO cute, but we’re here for the love of florals, and when it’s over 85 degrees, it’s just not good for the flowers. We always have an in-store flower bar that has a wide selection for everyone, and encourage all to stop by!

Q: Does the truck travel?

A: While we have kept the truck in the heights for its first two seasons, we do plan on having a diverse location schedule this fall. Interested in having the truck at your location or a location near you? Contact us with the desired date and location!

Q: Can I rent the truck for a special event?

A: truck rental include a flower bar of your choice, and special event minimums start between $1,000-3,000, depending on location, date and time, flowers and staff required at the event! Please contact us for truck rental inquiries!

Q: What kind of truck is it?

A: She’s a 2002 Freightliner that was retired from Fedex before she became Houston’s favorite flower truck!

Subscriptions:

Q: I’m going out of town, can I change my delivery date?

Q: Can I sign up for the subscription and then cancel to get an inexpensive bouquet with free delivery?

A: You can, but that’s a d*ck move and you know it. We’re a small, local business, and have worked for years without paying ourselves in order to bring products like this to those who love flowers. We reserve the right to refuse service to those who abuse discounts and offerings. We often offer first subscription orders at a discount. We may actually spend more on the flowers, packaging, labor and delivery on these first orders for subscription customers than the price paid for the initial bouquet. This means that we take a loss in order to give people an opportunity to try the service if they are unsure about what flowers they’ll get or how the service works. If you sign up and then cancel because you want one cheap bouquet with free delivery, we’re essentially paying to give you a bouquet and if you think that that is OK to do to people who are working hard without pay to follow their dreams, then we’re not interested in having you as a customer. We are interested in providing this service to people who love flowers and continually want flowers, and this is the most convenient way to provide those customers with flowers at an affordable price. We can’t do that if we are losing money because people are taking advantage and abusing something great meant for flower lovers. You know what you’re doing is not cool to do to small business owners, and you’re doing it anyway. Shame on you.

We understand that our design style is not for everyone, and that’s totally OK! If you sign up and you decide the service isn’t for you, we welcome your feedback and will gladly welcome you back as a customer if you provide us with your reason for canceling!

Q: Can I request certain flowers or colors for my subscription?

A: Currently our petal club subscription bouquets are “designer selection” bouquets. This means that what goes in is up to the discretion of the designer making the bouquet. No two bouquet deliveries are ever the same, and at this time, we cannot offer customizations. If you’d like to make a request, contact us, and we will do our best, but we can’t ever guarantee a certain design on bouquets.

Private Events:

Q: Do you guys offer private workshops?

A: Absolutely! Our event minimum for private workshops start at $500. All of the workshops on our website can be hosted privately, OR we can come up with a completely custom design and workshop specific for your event! Please contact us for private workshop inquiries.

Q: Do you offer private flower bars?

A: Absolutely! We offer two types: DIY and accompanied by a floral designer.

Q: Can I rent the truck for a special event?

Q: How much does it cost for you to do florals for my birthday/wedding/baby shower/ any other occasion?

A: Our custom florals minimum is $3,500. This means that for us to design floral centerpieces, installations on archways or hanging florals in other areas; for us to deliver, set up and install, the minimum budget we can work with is $3,500.

If your event budget for florals is less than $3,500, you can select items from our a la carte menu.

Q: I would like to DIY my event florals, can I purchase flowers from you in bulk?

A: Absolutely! We just need a few things from you before you contact us:

Decide on the floral arrangements that you'd like. This might seem silly, but what drives up the cost of custom florals is customers asking us to design them. Our design rate is $80/hr, and that is for the correspondence needed to understand your event type and needs, and the time needed to research inspiration and put together design ideas and proposals, and then the resulting work needed to finalize a design, before we ever put our hands on the flowers. Just like a lawyer or any other professional, services are not free. If you don't want to hire us to come up with the design, that's OK! We just need you to come up with 2-3 designs you'd like to create. This also includes the vases or vessels you'll be using. Depending on availability and pricing, we can help you choose the one design that is right for your event from those options.
Decide the quantities. If you're making centerpieces or bouquets or other designs, figure out how many of each you'll need. You don't have to know the stem count, but knowing the size of the design (step 1) and how many of each design you need will help us figure out how many stems to quote you for.
Figure out your budget. How much would you like to spend per item? Typical flower costs are $2-6 per stem, depending on the requested bloom. Greenery and filler are usually $1-2 per stem. What is your overall budget?
Contact us as early as possible! At least 2 weeks in advance in order to ensure we can get the right flowers. We suggest starting your order 30 days in advance.
Be flexible and open to suggestion: sometimes it's not possible to get exact flower and color options. Some flowers are seasonal, and some crops come in from farms below our standards of quality, and we may have to substitute them with other flowers.

Once you have covered these 5 steps, simply contact us with the information and we will get your order moving along! Please note: that we do require a signed contract to begin the process and 50% down payment for all orders over $250 to retain our services (due when we issue our first quote, if the quote changes the remaining balance will reflect any changes. Once we begin to assist you in the design and ordering process, the down payment is non-refundable, even if you do not wish to proceed with your order), and all orders under $250 are due immediately at the time they are quoted. (any changes in quote will result in a second invoice)

Q: I have a small custom order, and I want Picked Flower Co to design it. Do I have to meet the $3,500 minimum?

A: Special exceptions are made on a case-by-case basis. If you really love our design style and you want us to create something for you, as long as you understand that you're valuing our design style above that of other florists, and respect our designs and time, and that we have other clients who need our time and expertise as well, then we will be glad to work with you! The 5 steps listed in the last question are a great guide to follow before requesting us to make an exception! We love clients who love us and our work!

Just remember: our regular design rate billed to clients is $80/hr, and that includes any time we spend working on your project; even if it's just answering questions or running quotes, or discussing it between our designers. If we accept your request to make a special exception, and time labor costs associated with your project increase beyond what is covered in the quoted price, we will begin billing at the rate of $80.00/hr, rounded up to the nearest half hour. Typically this only occurs when a client doesn't have a solid grasp on the design idea they would like, and ask us to come up with designs for them, or repeatedly asks for our input on their project, outside the scope of our floral design. The amount quoted depends on your project needs, and we will always let you know if we are getting close to reaching beyond the allotted time accounted for in the initial quote before we begin billing you at an hourly rate. This is to ensure that we can spend an adequate and representative amount of time with all of our clients.

Refund and Cancelation Policies:

Q: Can I cancel my order?

A: You can cancel your online order by contacting us with at least 48 hours notice. We cannot cancel and refund orders with any less than 48 hours notice. For orders over $250, custom orders, or private workshops, flower bars, or private events, we need at least 30 days notice to alter the order, and cancelations or down-payment refunds may not be applicable.

Q: I am not satisfied with my order. Can I receive a refund?

A: Because of the organic nature of flowers, we do not offer refunds. All bouquets and arrangements will have variation from photos online. They are sisters, not twins. With proper care, all of our blooms should last at least 5 days or more, depending on the bloom. If you feel like your expectations have not been met, please send a description of the discrepancy, the order number for reference, and photos of the order to info@pickedflowerco.com.